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FAQ'S

Shipping, Returns and Payment Methods

We accept online payments from all major credit card companies: Visa, MasterCard, American Express, Discover, Union Pay, and JCB. Cancellations only apply to orders that haven’t been shipped yet, so if you’ve decided to cancel your order, make sure to contact our Customer Service team at [email protected] as soon as possible.

Each order will be shipped within 24 hours after the client receives a confirmation email about the order from kayavax.com. We currently ship our products throughout the United States using USPS tracked 1-3 day shipping. Shipping prices are calculated at checkout. Taxes or duties may apply.

Important: It is your responsibility to check the state laws and regulations in your area to make sure CBD products are legal in your state.

Oh no, do you have a problem with your order? No worries, we offer 100% money back guarantee for eligible orders. If you have an issue with your products or order, you can contact the Customer Service at [email protected] within 1 week after receiving the order to negotiate a refund or replacement.

For more information visit Terms of Refund

Things you should know about CBD

CBD (short for Cannabidiol) is one of many compounds naturally present in the Cannabis plant, called phytocannabinoids. Unlike THC, the psychoactive compound in Cannabis, CBD is NON- psychoactive and widely known for its various medicinal uses, such as pain relief, sleep benefits and relaxation properties.

CBD oil is an extract derived mostly from hemp plant varieties with high levels of CBD and low (less than 0.3%) levels of THC. At KAYAVAX we abide by the highest industry standards and select only the finest quality hemp flower biomass, grown in the USA, to produce the highest quality CBD oil.

The best storage method of your CBD products depends on the type of product and whether or not the package has been opened. Usually it is recommended to store your products at a cool, dry and dark place.

CBD Oil and Protein Powder

An unopened bottle of CBD oil or CBD protein powder should be stored in an upright position in a dark dry place with relatively stable temperatures, such as a pantry, cabinet, or the basement, away from any heat source, such as a stove. After opening, you can store the product in the refrigerator or even freezer if you want it to last longer, or simply continue storing it in a pantry.

Salves and Balms

Oil-based topical products like salves and balms are temperature-sensitive, which means that they will melt in warmer environments and harden in cold ones. It’s important not to overheat these products, so don’t store them in the car, as this can alter their texture, effectiveness, and make them spoil quicker. We recommend keeping these types of products in cold places, such as the fridge, if you want them to last longer, but if you’d like to keep these on hand, you can also store them in a drawer, handbag, or makeup bag as long as it’s not too hot outside.

Tea

It’s best to store herbal teas in our opaque container it comes in, in a dark cabinet away from anything with a strong odor. Avoid storing tea in humid areas.

To learn more about the shelf life of CBD products, go to How long can I store CBD products?

CBD Oil and Protein Powder

When refrigerated after first use, a bottle of CBD oil or CBD protein powder can typically stay fresh for 1-2 years. If you don’t refrigerate CBD oil or powder and prefer it at room temperature, the shelf life is 10-12 months. You will know CBD oil has turned if it changes color and starts to smell rancid. A protein powder that has gone bad will likewise smell rancid and change color, but it may also start tasting bitter or clumping.

Salves and Balms

Depending on the storage conditions, salves and balms will last between 6 and 12 months. Like an oil, these will start smelling rancid and change in texture and color once they become spoiled.

Tea

Herbal tea doesn’t really have a fixed expiration date, but it does lose its taste and scent over time. The average shelf life of a tea extends to 2 years.

Disclaimer: Please don’t use expired products. They can lose their effectiveness and have undesirable health effects.

Read about our storage guidelines in How should I store my CBD correctly?

The best method of use boils down to personal preference and the desired effects. KAYAVAX products are available in a wide variety of forms to suit everyone’s preferences. At the moment, we offer CBD oils that can be applied under your tongue, topically, or mixed with food, CBD pills, CBD protein powder, as well as CBD salves and balms that can be applied topically. Please take a look through the description of our product to determine what may work best for you.

In the United States, industrial hemp was legalized across all 50 states in 2018 after the passage of the United States Farm Bill of 2018 as long as the hemp contains less than 0.3% of THC. State restrictions, as well as international regulations regarding the use and purchase of CBD products vary from place to place. If you’re in doubt about the legal regulations in your country/state, we recommend researching these laws before making a purchase.

Both hemp and marijuana are different varieties of the same plant – Cannabis. What makes these two plant families different is the proportion of THC and CBD. Marijuana typically has high quantities of THC, and low levels of CBD, as it has been bred to cause a high. Hemp is the opposite, and many hemp varieties only contain trace amounts of THC, since these plants have been bred to be used to produce fabric, paper, rope, and has many other industrial uses, including the production of CBD oil.

Will I fail a drug test if I use CBD?

Beginners often find it difficult to feel the effects of CBD at first, mainly because they don’t know how to manage the dosage they need. For that reason, we recommend starting with a low dosage of CBD oil (20-40 mg a day) applied under the tongue and held for a minute before swallowing. This method ensures the fastest and maximum absorption, which will help you feel its effects and gauge your dosage more precisely.

**KAYAVAX is responsible with supplying the highest quality CBD products, but unfortunately, human knowledge about the exact medicinal properties and uses of CBD or any other Cannabinoids is still very limited and federal laws protects consumers by limiting the claims that can be made about the potential benefits of CBD or any other cannabinoid. So we can’t guarantee that taking our or any other CBD products will not affect your pre existing medical conditions. Talk to your doctor to learn if CBD might be a good fit for you. That being said, our CBD oil is made from the finest natural hemp and other natural ingredients. With CBD products, side effects are rare, but using it too much or too often could potentially lead to such side effects, as:

-Diarrhea

-Drowsiness

-Light-headedness

The CBD market is rapidly growing, and there is a wide variety of CBD products for every taste ranging from tablets that contain CBD, to gummies,vape products, topicals, lip balms, and even lollypops. Take a look at our assortment to find the type of product that will best suit your needs and preferences.

The dosage you will require depends on the condition you’re addressing, as well as your weight and health condition. Most research recommends starting with a small dose, 20-40 mg a day for the first week and then slowly increasing the dose by 5 ml every week if necessary. 

**KAYAVAX is responsible with supplying the highest quality CBD products, but unfortunately, human knowledge about the exact medicinal properties and uses of CBD or any other Cannabinoids is still very limited and federal laws protects consumers by limiting the claims that can be made about the potential benefits of CBD or any other cannabinoid.

We definitely recommend keeping your CBD products in a place that’s out of reach to children and pets who can mistake many of these products for treats or sweets. Although CBD has no recorded adverse effects on animals or children known to us, we still advise you to keep products containing CBD away from kids and pets.

You should feel the effects of the oil 30-60 minutes after use, sometimes it takes a few weeks of steady use for beginners to notice the soothing, relaxing, and pain relieving effects of CBD. Even if you don’t experience any, Don’t use the oil more often than every 4-6 hours.

FAQ'S

Shipping, Returns and Payment Methods

We accept online payments from all major credit card companies: Visa, MasterCard, American Express, Discover, Union Pay, and JCB. Cancellations only apply to orders that haven’t been shipped yet, so if you’ve decided to cancel your order, make sure to contact our Customer Service team at [email protected] as soon as possible.

Each order will be shipped within 24 hours after the client receives a confirmation email about the order from kayavax.com. We currently ship our products throughout the United States using USPS tracked 1-3 day shipping. Shipping prices are calculated at checkout. Taxes or duties may apply.

Important: It is your responsibility to check the state laws and regulations in your area to make sure CBD products are legal in your state.

Oh no, do you have a problem with your order? No worries, we offer 100% money back guarantee for eligible orders. If you have an issue with your products or order, you can contact the Customer Service at [email protected] within 1 week after receiving the order to negotiate a refund or replacement.

Things you should know about CBD

CBD (short for Cannabidiol) is one of many compounds naturally present in the Cannabis plant, called phytocannabinoids. Unlike THC, the psychoactive compound in Cannabis, CBD is NON- psychoactive and widely known for its various medicinal uses, such as pain relief, sleep benefits and relaxation properties.

CBD oil is an extract derived mostly from hemp plant varieties with high levels of CBD and low (less than 0.3%) levels of THC. At KAYAVAX we abide by the highest industry standards and select only the finest quality hemp flower biomass, grown in the USA, to produce the highest quality CBD oil.

The best storage method of your CBD products depends on the type of product and whether or not the package has been opened. Usually it is recommended to store your products at a cool, dry and dark place.

CBD Oil and Protein Powder

An unopened bottle of CBD oil or CBD protein powder should be stored in an upright position in a dark dry place with relatively stable temperatures, such as a pantry, cabinet, or the basement, away from any heat source, such as a stove. After opening, you can store the product in the refrigerator or even freezer if you want it to last longer, or simply continue storing it in a pantry.

Salves and Balms

Oil-based topical products like salves and balms are temperature-sensitive, which means that they will melt in warmer environments and harden in cold ones. It’s important not to overheat these products, so don’t store them in the car, as this can alter their texture, effectiveness, and make them spoil quicker. We recommend keeping these types of products in cold places, such as the fridge, if you want them to last longer, but if you’d like to keep these on hand, you can also store them in a drawer, handbag, or makeup bag as long as it’s not too hot outside.

Tea

It’s best to store herbal teas in our opaque container it comes in, in a dark cabinet away from anything with a strong odor. Avoid storing tea in humid areas.

To learn more about the shelf life of CBD products, go to How long can I store CBD products?

CBD Oil and Protein Powder

When refrigerated after first use, a bottle of CBD oil or CBD protein powder can typically stay fresh for 1-2 years. If you don’t refrigerate CBD oil or powder and prefer it at room temperature, the shelf life is 10-12 months. You will know CBD oil has turned if it changes color and starts to smell rancid. A protein powder that has gone bad will likewise smell rancid and change color, but it may also start tasting bitter or clumping.

Salves and Balms

Depending on the storage conditions, salves and balms will last between 6 and 12 months. Like an oil, these will start smelling rancid and change in texture and color once they become spoiled.

Tea

Herbal tea doesn’t really have a fixed expiration date, but it does lose its taste and scent over time. The average shelf life of a tea extends to 2 years.

Disclaimer: Please don’t use expired products. They can lose their effectiveness and have undesirable health effects.

Read about our storage guidelines in How should I store my CBD correctly?

The best method of use boils down to personal preference and the desired effects. KAYAVAX products are available in a wide variety of forms to suit everyone’s preferences. At the moment, we offer CBD oils that can be applied under your tongue, topically, or mixed with food, CBD pills, CBD protein powder, as well as CBD salves and balms that can be applied topically. Please take a look through the description of our product to determine what may work best for you.

In the United States, industrial hemp was legalized across all 50 states in 2018 after the passage of the United States Farm Bill of 2018 as long as the hemp contains less than 0.3% of THC. State restrictions, as well as international regulations regarding the use and purchase of CBD products vary from place to place. If you’re in doubt about the legal regulations in your country/state, we recommend researching these laws before making a purchase.

Both hemp and marijuana are different varieties of the same plant – Cannabis. What makes these two plant families different is the proportion of THC and CBD. Marijuana typically has high quantities of THC, and low levels of CBD, as it has been bred to cause a high. Hemp is the opposite, and many hemp varieties only contain trace amounts of THC, since these plants have been bred to be used to produce fabric, paper, rope, and has many other industrial uses, including the production of CBD oil.

Will I fail a drug test if I use CBD?

Beginners often find it difficult to feel the effects of CBD at first, mainly because they don’t know how to manage the dosage they need. For that reason, we recommend starting with a low dosage of CBD oil (20-40 mg a day) applied under the tongue and held for a minute before swallowing. This method ensures the fastest and maximum absorption, which will help you feel its effects and gauge your dosage more precisely.

**KAYAVAX is responsible with supplying the highest quality CBD products, but unfortunately, human knowledge about the exact medicinal properties and uses of CBD or any other Cannabinoids is still very limited and federal laws protects consumers by limiting the claims that can be made about the potential benefits of CBD or any other cannabinoid. So we can’t guarantee that taking our or any other CBD products will not affect your pre existing medical conditions. Talk to your doctor to learn if CBD might be a good fit for you. That being said, our CBD oil is made from the finest natural hemp and other natural ingredients. With CBD products, side effects are rare, but using it too much or too often could potentially lead to such side effects, as:

-Diarrhea

-Drowsiness

-Light-headedness

The CBD market is rapidly growing, and there is a wide variety of CBD products for every taste ranging from tablets that contain CBD, to gummies,vape products, topicals, lip balms, and even lollypops. Take a look at our assortment to find the type of product that will best suit your needs and preferences.

The dosage you will require depends on the condition you’re addressing, as well as your weight and health condition. Most research recommends starting with a small dose, 20-40 mg a day for the first week and then slowly increasing the dose by 5 ml every week if necessary. 

**KAYAVAX is responsible with supplying the highest quality CBD products, but unfortunately, human knowledge about the exact medicinal properties and uses of CBD or any other Cannabinoids is still very limited and federal laws protects consumers by limiting the claims that can be made about the potential benefits of CBD or any other cannabinoid.

We definitely recommend keeping your CBD products in a place that’s out of reach to children and pets who can mistake many of these products for treats or sweets. Although CBD has no recorded adverse effects on animals or children known to us, we still advise you to keep products containing CBD away from kids and pets.

You should feel the effects of the oil 30-60 minutes after use, sometimes it takes a few weeks of steady use for beginners to notice the soothing, relaxing, and pain relieving effects of CBD. Even if you don’t experience any, Don’t use the oil more often than every 4-6 hours.

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