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Shipping Terms

1. Shipping Process

Each order will be shipped within 24-72 hours after the client receives a confirmation email about the order from kayavax.com.

US Shipping:

We currently ship our products throughout the United States using USPS tracked 1-3 day shipping. Shipping prices are calculated at checkout. Taxes or duties may apply.

International Shipping:

We are shipping worldwide with USPS tracked Priority Mail International. Estimated delivery time is 20-30 days, depend on the mail system on both sides.

Tracking information becomes available as soon as we process your order here at Kayavax and will be sent via email. Once the USPS takes custody of the package, shipment status updates are out of our control and are managed by the USPS.  (Please note: USPS frequently skips status update steps, resulting in what appears to be no movement on their tracking page while in actuality your packaging is in route).

Important: It is your responsibility to check the state laws and regulations in your area to make sure CBD products are legal in your state. We will not hold any responsibility for missing orders caused by country or state regulations.

2. Delivery Costs

US Shipping rates

Any order that is over $59 will qualify for free shipping, via USPS. For items being shipped within the U.S.

The delivery cost for order less then 59$ is 10$.

International Shipping rates:

Israel: 25-50$ depend on the package size.

Australia: 60$

Rest of the world: 30$

3. Missing Packages

If you do not receive your package on time or it is missing, you can email us at support@kayavax.com. Please include your order number and any other information that you have available. This will help us figure out what went wrong. If we cannot determine that your package is on its way, we will refund your money or issue another shipment, on our expense.

5. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@Kayavax.com and send your item to: 812 Allston way unit B Berkeley California US CA 94710.

As Seen On

As Seen On

 

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